What You Need to Know About the Transition

  

Frequently asked questions

When was the migration completed?

The migration of Citibank Thailand's Consumer Banking accounts to UOB Thailand was completed on 21 April 2024. 

After the migration, do I need to contact the branch to do anything?
You do not need to take any action at the branch. However, should you need assistance regarding account information or need help registering for the UOB TMRW app, please contact any UOB branch or find more information under the UOB TMRW section on the UOB website.

Will there be any change to the Call Centre contact number?
CitiPhone Banking will be available until 21 April 2024. From 22 April 2024 onwards, please contact UOB Call Centre at Tel. 0 2285 1555.

Will there be any change to the Contact Centre email address?
The Bank had discontinued services through citibankthailand@citi.com on 19 April 2024. Please contact us via uobcallcentre@uob.co.th.

The Changes

When was the migration completed?
chevron

The migration of Citibank Thailand's Consumer Banking accounts to UOB Thailand was completed on 21 April 2024. 

You do not need to take any action at the branch. However, should you need assistance regarding account information or need help registering for the UOB TMRW app, please contact any UOB branch or find more information under the UOB TMRW section on the UOB website.

Contact Channels

Will there be any change to the Call Centre contact number?
chevron

CitiPhone Banking was available until 21 April 2024. From 22 April 2024 onwards, you can contact UOB Call Centre at Tel. 0 2285 1555.

The Bank had discontinued services through citibankthailand@citi.com on 19 April 2024 onwards. You are now able to contact us via uobcallcentre@uob.co.th.

You can reach the UOB Call Centre via:
+662-285-1555