What you need to know
about transition
UOB

The Changes
I’m an existing customer of Citibank Consumer Banking. Will Citibank still have my personal data after the migration period?
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Citibank will retain your personal data after migration only to the extent necessary under the Personal Data Protection Act B.E. 2562
As a UOB customer, can I update my personal information through Citi?
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You may update your personal information through UOB Call Center at 0-2285-1555 or through UOB TMRW app.
As a Citi customer, can I update my personal information through UOB?
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You may update your personal information through CitiPhone Banking 1588 or Citi Mobile® App.
When will the migration be completed?
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The migration will happen tentatively during the second quarter 2024, where the Bank will notify you at least 30 days in advance of the exact date.
Where can I find out more information about what will happen to my products/ services?
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Information on the changes to products and services will be updated on UOB website.
What has changed?
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Citibank, N.A., Bangkok Branch (“Citi”) reached an agreement to sell its Consumer Banking Business to United Overseas Bank (Thai) Public Company Limited (“UOB”) on 14 January 2022 (the “Transfer”). The Transfer has been effective as of 1 November 2022 (“Transfer Date”). UOB is now the provider of your products and services. Citi is providing certain services with respect to those products.

This means that you are bound by the terms and conditions under the relevant Citi’s product and/or service agreements with UOB. Any responsibility with respect to such relevant product and/or service agreements will be between you and UOB.
When will the migration be completed?
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The migration will happen tentatively during the second quarter 2024, where the Bank will notify you at least 30 days in advance of the exact date.
Does the customer have to do anything at this point of time?
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You do not need to take any action at the moment. You can continue to use Citi's products and services as usual including Citi Credit Card(s), Citi Ready Credit, branch services at the Interchange 21 (Asoke), The Crystal and Central World, ATMs, Citi Mobile® Application, Citibank Online, and CitiPhone Banking 1588 until further notice by UOB.
When did UOB take over the Citi consumer banking business in Thailand?
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The transfer of Citi’s Consumer Banking Business to UOB took effect on the Transfer Date.

Citicorp Leasing (Thailand) Co., Ltd. has changed its registered name to UOB Capital Services Co., Ltd. on the Transfer Date.
Will there be any more changes?
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UOB is going to review the current products and services it provides (including Citi’s products and services which it has acquired) and as a part of this exercise, UOB may make further changes and/or issue new UOB products and services to relevant customers. If there is any change in the future, you will be notified in advance.
Privacy
Is there a change to the Privacy Policy?
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For continuity of service, UOB will receive your personal data from Citi and process such data for the purposes as stated in Privacy Notice. You have the protection of UOB's Privacy Notice ensuring your information (including your personal, sensitive and credit-related information) is handled safely. This privacy notice also sets out how UOB processes and protects your personal information as well as how you may exercise your rights including making a privacy-related enquiry or complaint.

You may read UOB Privacy Notice as announced on website www.uob.co.th/privacy-notice or scan this QR Code.
UOB

You can find the privacy notice of Citi at Citi's Privacy Policy.
Branding
Why do I still see the word “Citi"?
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UOB has taken over Citi’s relevant products and services which still carry the “Citi” brand, or use the word “Citi”, “Citibank” or similar words in the product and service name, as Citi will grant a transitional license to UOB to use the Citi brand on selected products and services for a transitional period after the Transfer Date and until further notice (i.e. the trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under licence by UOB entities from Citigroup Inc.).

Even though the “Citi” name or brand is being used by UOB, from the Transfer Date, UOB is the issuer of the “Citi” branded consumer banking products and/or services in Thailand. Citi is merely providing certain services with respect to those products and services. You are a UOB customer and any reference to “Citibank, N.A. Bangkok Branch”, “Citibank” or “Citi” in relation to Citi’s product and/or service documents and/or agreements shall be construed as a reference to Citi acting on behalf of UOB in all respects.

You can continue to use your current Citi products and services as taken over by UOB as usual, such as the use of Citi Credit Card(s), Citi Ready Credit, branch services at the Interchange 21 (Asoke), The Crystal and Central World, ATMs, Citi Mobile® Application, Citibank Online, and CitiPhone Banking 1588 until further advance notice of any change by UOB.
Communications and Contact
How do I get in touch to discuss my products?
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Contact details remain the same. You can contact CitiPhone Banking 1588 if you have any questions about your products or the transfer. Visit the Contact Us page for further contact details for all our products and services or you may contact us through product contact details as set out in the terms and conditions of your products.
Fee and Charges
Are there any fees associated with the transition?
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No, there is no cost to you associated with the transition.
Instalment
Will my Instalment Plan or Balance Transfer be affected?
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No, existing Instalment Plans or Balance Transfers are not affected, and you will continue to receive the same rate over the agreed term until further advance notice of any change by UOB.
UOB
I am also a UOB customer, does anything change for me?
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No, you will be notified of any required changes to your relevant products and services are made in the future.
I am also a UOB customer, will I be able to see my Citi account on my UOB App or UOB Internet Banking?
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No, your Citi account is operating on different systems, so they will not appear on your UOB banking platforms.

You can continue to access your Citi account via Citibank Online or the Citi Mobile® Application.
Will I be able to use UOB Branches with my Citi Account?
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You cannot make any transactions in your account with respect to Citi branded banking products (e.g. Citibank account, Citi investment account, Citi Ready Credit and/or Citi personal loan etc.) at any UOB branch and/or through UOB’s platform. No other Citi branded banking services may be conducted in UOB branches and/or through UOB’s platforms at this stage.
Will I have access to new UOB features and benefits?
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There will be additional UOB privileges for you after the Transfer Date, which will be further notified.

In terms of Citi Rewards Points, you still earn points from using Citi Credit Card(s) (both your primary and supplementary cards) as well as the privilege to redeem points as per usual.

Your reward points from using Citi Credit Cards (both primary and supplementary cards) will remain on the primary card issued by Citi. The points on the card will have no expiry date until further notice
You can also reach us via the following UOB Call Centre:
+662-285-1555
UOB
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