Term & Condition แนวปฏิบัติการร่วมรายการ UOB Rewards Points

Terms and Conditions

The Bank is not a seller nor distributor of any goods. The redemption of complimentary items from this UOB Rewards Points program constitutes a direct purchase and sale transaction between cardmember and each respective manufacturer / distributor, as per the details in the catalogue. The Bank is merely an agent in making payment for goods on behalf of the cardmember according to the rate of Rewards Points designated in the catalogue.

Therefore, the cardmember, as purchaser, has the right to directly follow up and demand from the manufacturer / distributor, whether in respect of quality, conditions of goods, or delivery thereof which is untimely or fails to meet the required quality, including whether the availability of such goods specified in the catalogue in response to the cardmember’s requirement. As the Bank is merely an agent in making payment for goods on behalf of the cardmember, the Bank is not held responsible to the cardmember for the purchase and sale of such goods.

Calculation of Rewards Points

  1. Cardmember who makes purchases using a UOB credit card will receive reward points based on the type of card and spending category. For more details, please visit the Bank’s website. In case of a supplementary card, points will be calculated and transferred to the primary card account.
  2. Cardmember may check the Rewards Points and expiration thereof from the statement, the Bank’s website, UOB LINE Connect, and Rewards+ via UOB TMRW Application.

 

Redemption of Gifts / Gift Cards / E-voucher

  1. Cardmember may redeem gifts via :
    • The Bank’s website at uob.co.th
    • UOB Line Connect
    • Rewards+ via UOB TMRW Application
  1. Cardmember may redeem gifts using Rewards Points as specified in the catalogue or the Bank’s website without any additional charge.
  2. Only primary cardmember is entitled to redeem Rewards Points for gifts.
  3. Rewards Points of various cards of a single cardmember may not be accumulated to redeem gifts.
  4. Rewards Point may notice be exchanged for cash or transferred to other cardmembers.
  5. For the purpose of redeeming Rewards Points for gifts the Bank reserves the right to allow only cardmembers, without any default and outstanding balance in excess of the credit limit, who remain active as cardmembers as of the redemption date (if you wish to cancel your card membership, you need to redeem gifts before cancelling the card).
  6. Terms and conditions are as set out by the Bank and merchants.
  7. You may check the conditions for use of gift cards / E-voucher from those set out in the gift cards / E-voucher.
  8. After cardmember has redeemed gifts / gift cards / E-Voucher, the Bank reserves the right not to allow any change or cancellation of such redemption.
  9. For the purpose of participating in the UOB Rewards Points program, cardmembers will directly order to redeem gifts from each manufacturer / distributor, while the Bank merely arranges for a catalogue of goods / services offered by manufacturers / distributors for cardmembers’ convenience.

 

Converting Rewards Points to Airline Miles

  1. Only designated UOB credit cards are eligible for converting Rewards Points to airline miles.
  2. Cardmember who redeems Rewards Points for mileages must be a member in the mileage programs of airlines participating in the UOB Rewards Points program, and mileages may not be transferred to other members.
  3. Only primary cardmember is entitled to redeem Rewards Points for gifts.
  4. After cardmember has redeemed and transferred Rewards Points for mileages, the mileages can no longer be reverted back to Rewards Points.
  5. Redemption for mileages are subject to the rules of the mileage program to which the Bank is a member, and the redemption will take approximately 5 business days (except for Singapore Airlines KrisFlyer, which will take approximately 2-4 weeks).
  6. The Bank reserves the right to change the conversion rates and the types of credit cards eligible for converting Rewards Points to airline miles with prior notice.
  7. The Bank reserves the right to cancel or suspend the conversion of Rewards Points to airline miles at any time with prior notice.
  8. The conversion of Reward Points to airline miles must comply with other terms and conditions set by the Bank.

 

Delivery of Gift Cards and Gifts by Manufacturers / Distributors

  1. The Bank will inform each manufacturer / distributor to deliver a gift within 5 business days from the date the Bank redeems your gift until the date affixing the postal service stamp, except for the goods which are subject to special delivery which the details are stated under the goods, temporarily out-of-stock goods, and incorrect or unclear address for delivery.
  2. For E-voucher, the Bank will deliver the same via SMS to your mobile phone number provided to the Bank within 3 business days from the date of your redemption of Rewards Points, provided that you wish and agree to allow the Bank to send a link via SMS. Should you wish to change you mobile phone number, please contact UOB Call Center at 0 2285 1555 before redemption of Rewards Points.
  3. For goods with quality warranty from manufacturer / distributor, the rules and regulations on such quality warranty of the manufacturer / distributor shall apply.
  4. The Bank compiles information and details of goods for presentation to cardmembers on behalf of manufacturers / distributors for cardmembers’ convenience to select and redeem for goods directly with manufacturers / distributors. Cardmember, as purchaser, has the right to directly follow up and deal with the manufacturer / distributor, whether in respect of quality, conditions of goods, or delivery thereof which is untimely or fails to meet the required quality, including whether the availability of such goods specified in the catalogue in response to the cardmember’s requirement. As the Bank is merely an agent in making payment for goods on behalf of the cardmember, the Bank is not held responsible to the cardmember for the purchase and sale of such goods.

 

Other Conditions

Information regarding goods / services in the catalogue prepared by the Bank is for customers’ convenience only, which is subject to change or update in terms of design, contents and any elements of those contained in the catalogue, without advance notice.


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